BOISE
ITSM
ITIL, AGILE, DEVOPS, LEAN, & CONTINUAL IMPROVEMENT
Monday, December 04, 2023 - 12:00 to 1:30 PM MDT - Register today!
ABOUT THE EVENT:
The Current State of AI in IT Service and Support
Join us for our final Boise ITSM Talks meeting for 2023. We are very pleased to have Jeff Rumburg, Managing Partner of MetricNet, LLC to deliver his presentation on The Current State of AI in IT Service and Support. In his presentation, Jeff will discuss the following topics:
Success Stories and Industry Highlights
Measuring the Impact of AI
Challenges and Considerations
Quick Wins
Please make the time to join us for what will be a very powerful and insightful discussion as we head into an exciting year of additional digital transformation and change!
Jeff Rumburg is co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best-selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, USAA, Hewlett-Packard, General Motors, IBM, and Sony.
Mr. Rumburg was honored by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low-cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. As vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT Service and Support Benchmarking.
Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.
Additional resources:
VIDEO: Metrics That Matter | The Metrics of AI (Artificial Intelligence)
ARTICLE: What Are The Metrics of Artificial Intelligence in Service and Support?
ARTICLE: 7 Steps to Future-Proof Your IT Service and Support Career in the Age of AI
MetricNet Company Overview
MEETING SPONSOR:
